Six steps from a problem nobody has named yet to a system that keeps getting better under real use — then the loop starts again.
Surface the real problem through structured intake and root cause analysis.
Sponsorship — named owner from the startArchitect the right solution for how the team actually works.
Configure, develop, and deploy the system.
Test outputs, validate against success criteria, measure adoption.
Enablement & adoption — the plan to make it stickWatch for drift, gaps, and new friction points.
Enablement & adoptionImprove the system based on real usage signals.