Example: Process Map

      graph LR
        A["1. Question arises

Sales rep has a contract
term, template, or
process question

Who: Sales rep"]
        B["2. Posts in Slack

Rep posts in
#legal-questions or
DMs attorney directly

Who: Sales rep
Time: < 1 min"]
        C["3. Attorney interrupted

Attorney stops current
work to read the
incoming question

Who: Attorney
Time: immediate"]
        D["4. Lookup answer

Attorney searches playbook
or answers from memory

Who: Attorney
Time: 5-15 min

Answer already exists
in a document"]
        E["5. Type answer

Attorney types the
answer back in Slack

Who: Attorney
Time: 5-10 min

Retyping known
information"]

        A --> B
        B -.->|"HANDOFF"| C
        C --> D
        D --> E

        classDef normal fill:#FFFFFF,stroke:#4F46E5,stroke-width:1.5px,color:#241A12
        classDef pain fill:#FBECEC,stroke:#C23A30,stroke-width:2.5px,color:#241A12

        class A,B normal
        class C,D,E pain